Returns & Exchanges

At Embrace The Unknown (ETU), we take pride in the quality of every product we create. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

Returns and exchanges may be requested within 30 days of receiving your order.

To be eligible, items must:

Be unworn, unwashed, and unused.
Be in their original condition with all original tags attached.
Be free from stains, odors, pet hair, or any signs of wear.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Exchanges

If you need a different size or received the wrong item, we'll gladly exchange it based on product availability.

If the requested item is unavailable, you may choose another item of equal value or receive store credit.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number and photos of the issue so we can resolve it quickly.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Final sale items
Items marked as non-returnable
Products that have been worn, washed, or altered

Refunds

Once your return has been received and inspected, you'll be notified of the approval status.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable unless the return is the result of our error.